Questions about the Dentex Plan
Q: Is Dentex an insurance program?
A: NO. We do not sell or offer insurance of any kind. The Dentex plan was developed to provide significant dental service savings benefits to its members. These savings would not be possible if our plan were structured as an insurance product.
Q: What if I have a pre-existing condition?
A: Dentex's innovative and unique plan eliminates ALL pre-existing condition limitations, regardless of your current dental health. You are NOT disqualified from receiving benefits under the plan because of a pre-existing condition.
Q: Do I have to file a claim form to get the savings?
A: No. There are no claim forms or other paperwork to file. It's simple! When you visit a Dentex provider, you have the privilege of Dentex fees.
Q: Do you have a money-back guarantee?
A: Yes. As stated in Our Guarantee, if you are not completely satisfied for any reason, simply return the Identification Cards that are included in your enrollment packet postmarked within thirty (30) days of your enrollment date and you will receive a complete refund of your first month's plan fee.
Q: How do I know which providers will honor the Dentex card?
A: When you enroll, you will receive an enrollment packet that includes a list of the dental care providers in your area who participate in the plan. You can also access this list by clicking on Providers or by contacting our office on the toll-free number provided in your enrollment packet.
Q: Does the membership include benefits for my family?
A: Yes, if you enroll under the family plan, any person who is considered a legal dependent under IRS guidelines (Do you claim him/her as a dependent on your Federal income tax return?) can qualify as a dependent on your membership.
Q: Can I use my benefits as often as I want?
A: Yes, you can use your benefits as often as you want.
Q: I already have insurance. How does the Dentex plan work with my insurance?
A: The Dentex plan does provide a reduced price for the service you receive from a provider. The Dentex plan would be a supplement once you have reached the maximum on your insurance. The Dentex plan may allow you to continue treatment if you exceed, and exhaust all insurance benefits.
Q: Why would a provider be interested in the Dentex plan?
A: Currently, millions of Americans have limited or no dental benefits, and many cannot afford the cost of dental services. With the Dentex plan, consumers can more easily afford the cost of these services and the providers see this as an opportunity to acquire new patients and increase their practice. In addition, dentists eliminate the never-ending stream of red tape, payment delays, and expense typically associated with patients filing insurance claims.