Q: Is Dentex an insurance program?
A: NO. We do not sell or offer insurance of any kind. The Dentex plan was developed to provide significant dental service savings benefits to its members. These savings would not be possible if our plan were structured as an insurance product.
Q: What if I have a pre-existing condition?
A: Dentex's innovative and unique plan eliminates ALL pre-existing condition limitations, regardless of your current dental health. You are NOT disqualified from receiving benefits under the plan because of a pre-existing condition.
Q: Do I have to file a claim form to get the savings?
A: No. There are no claim forms or other paperwork to file. It's simple! When you visit a Dentex provider, you have the privilege of Dentex fees.
Q: Do you have a money-back guarantee?
A: Yes. As stated in Our Guarantee, if you are not completely satisfied for any reason, simply return the Identification Cards that are included in your enrollment packet postmarked within thirty (30) days of your enrollment date and you will receive a complete refund of your first month's plan fee.
Q: How do I know which providers will honor the Dentex card?
A: When you enroll, you will receive an enrollment packet that includes a list of the dental care providers in your area who participate in the plan. You can also access this list by clicking on Providers or by contacting our office on the toll-free number provided in your enrollment packet.
Q: Does the membership include benefits for my family?
A: Yes, if you enroll under the family plan, any person who is considered a legal dependent under IRS guidelines (Do you claim him/her as a dependent on your Federal income tax return?) can qualify as a dependent on your membership.
Q: Can I use my benefits as often as I want?
A: Yes, you can use your benefits as often as you want.
Q: I already have insurance. How does the Dentex plan work with my insurance?
A: There are many types of insurance coverage and it is not possible for us to offer advice how our plan works with all of these various types of insurance coverage. The Dentex plan does provide a reduced price for the service you receive from a provider. The cost for the services rendered to you is adjusted BEFORE any insurance benefit is applied to the cost. The Dentex plan may reduce the out-of-pocket expense that you are required to pay and is not paid by your insurance coverage. It is up to each individual provider if they chose to coordinate benefits.
Q: Why would a provider be interested in the Dentex plan?
A: Currently, millions of Americans have limited or no dental benefits, and many cannot afford the cost of dental services. With the Dentex plan, consumers can more easily afford the cost of these services and the providers see this as an opportunity to acquire new patients and increase their practice. In addition, dentists eliminate the never-ending stream of red tape, payment delays, and expense typically associated with patients filing insurance claims.
Q: How much are co-payments?
A: Because the Dentex plan was created NOT to be an insurance program, there are absolutely no co-payments. You will receive the savings benefits from your dental provider at the same time service is provided to you!
Q: Do I have to pay the reduced rate at the time of service?
A: Yes. All payments are due at the time of service.
Q: Can you send me a monthly bill instead of automatically charging my credit/debit card or debiting my checking account?
A: No. In order to keep costs and prices low and still provide the best service possible, we have eliminated the expense of direct billing and only provide our automated service.
Q: When will I receive my enrollment pack and identification cards?
A: Your enrollment packet, which includes your identification cards, provider directory, and fee schedule will be forwarded to you by first-class U.S. Mail, within 5 to 7 business days after your enrollment date.
Q: How does the plan work?
A: It's very simple. The member simply presents their Dentex membership card at the time of payment to receive the reduced price and savings.
Q: When will I receive my enrollment pack and identification cards?
A: Your enrollment packet, which includes your identification cards, provider directory, and fee schedule will be forwarded to you by first-class U.S. Mail, within 5 to 7 business days after your enrollment date.
Q: When can I start using the plan?
A: As soon as we receive payment. If you have an appointment prior to receiving your enrollment packet and identification cards, simply ask your provider to call us and verify your membership.
Q: How can I reach a Dentex representative?
A: Call toll-free 1.800.400.0613 and we will be happy to assist you.